Refund policy

Returns & Warranty — Veritas Smart Home

Return Window We accept returns within 30 days of delivery. Items must be in original condition and packaging, with all accessories included.

Defective or Damaged Items If your device arrives defective or is damaged in transit, contact us within 7 days of delivery. We'll arrange a replacement or full refund at no cost to you.

Compatibility Issues We strongly recommend verifying device compatibility with your existing smart home ecosystem before purchasing. Returns due to incompatibility are accepted within 30 days, provided the item is unused and in original packaging.

Non-Returnable Items

• Items showing signs of physical damage caused after delivery
• Items missing original packaging or accessories

Warranty All products carry a 90-day warranty against manufacturing defects. To submit a warranty claim, contact us with your order number and a description of the issue.

Refunds Approved refunds are processed within 5–7 business days to your original payment method.